Part Time Customer Experience Coordinator
About The Position
The Customer Experience Coordinator is responsible for promoting an excellent customer experience at the front of the store. The role oversees Associates to ensure prompt, courteous customer service and promotion of loyalty programs, while leading by example through customer engagement and maintaining a clean, organized store. The Coordinator trains and mentors Associates on front-end principles, customer experience, and loyalty programs; supports register coverage and break coordination; and works with management and Associates to address priorities, training needs, and customer concerns. The role also supports store plans, labor-law and policy compliance, shrink-reduction goals, credit and loyalty programs, and a safe store environment. Other duties may be assigned.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Able to multitask.
- Strong communication and organizational skills, with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Team player who works effectively with peers and supervisors.
- Able to train others.
- 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Promote an excellent customer experience and model outstanding customer service.
- Oversee front-of-store Associates to ensure prompt, courteous service and promote loyalty programs.
- Engage and interact with customers and maintain a clean, organized store.
- Promote a positive internal and external customer experience and a culture of honesty and integrity; maintain confidentiality.
- Train and mentor Associates on front-end principles, personalization of customer service, and loyalty programs.
- Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
- Address customer concerns and issues promptly.
- Ensure Associates complete tasks according to the store plan and reprioritize as needed.
- Communicate priorities and progress updates accurately and effectively with management and Associates.
- Give and receive recognition and constructive feedback.
- Partner with management on Associate training needs.
- Ensure compliance with labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation benefit
- Bereavement benefit
- 401(k) with Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- For eligible Associates: 401(k) match, medical, dental, and vision coverage, health savings account (HSA), health care flexible spending account (FSA), life insurance, short- and long-term disability, paid parental leave, paid holidays, vacation and sick time, auto and home insurance discounts, scholarship program, and adoption assistance
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
