Part Time Customer Experience Coordinator

The TJX Companies, Inc.•Edmonds, WA

7d•Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example by engaging with customers, maintaining a clean and organized store, and modeling outstanding customer service. The Coordinator trains and mentors Associates, coordinates front-end coverage and breaks, responds to customer concerns, helps set and communicate priorities, and partners with Management on training needs. The role also supports store safety, shrink reduction, and compliance with labor laws, policies, and procedures.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Ability to train others.
1 year of retail experience and 6 months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote a culture of honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles.
Train and coach Associates on personalizing customer experiences and promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly to ensure a positive experience.
Ensure Associates complete tasks according to the store plan and prioritize as needed.
Communicate priorities accurately and effectively with Management and Associates and provide progress updates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.