Customer Experience Coordinator - part time
About The Position
The Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store. The role ensures prompt, courteous service and promotes loyalty programs while leading by example through customer engagement and maintaining a clean, organized store. The Coordinator trains and mentors Associates, supports register coverage and break coordination, addresses customer concerns, helps prioritize store tasks, communicates priorities and progress, and partners with Management on training needs. The role also supports store shrink-reduction goals and promotes safety.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Ability to multitask.
- Strong communication and organizational skills, with attention to detail.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively with peers and supervisors as a team player.
- Ability to train others.
- 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Create a positive internal and external customer experience.
- Promote a culture of honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles and on personalizing the customer experience while promoting loyalty programs.
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for Associates.
- Address customer concerns and issues promptly.
- Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
- Communicate priorities and progress accurately and effectively with Management and Associates.
- Provide and accept recognition and constructive feedback.
- Partner with Management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee Assistance Program (EAP)
- Smoking cessation support
- Bereavement benefits
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for eligible Associates
- Medical, dental, and vision coverage for eligible Associates
- Health Savings Account (HSA) for eligible Associates
- Health care Flexible Spending Account (FSA) for eligible Associates
- Life insurance for eligible Associates
- Short- and long-term disability coverage for eligible Associates
- Paid parental leave for eligible Associates
- Paid holidays, vacation, and sick time for eligible Associates
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
