Part Time Customer Experience Coordinator

TJX • Fort Myers, FL

17h • Onsite

About The Position

The Part Time Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promote loyalty programs. The Coordinator leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding customer service. The role also supports Associate training, front-end coverage, store priorities, shrink reduction, and safety.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Able to multitask.
• Strong communication and organizational skills, with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Able to work effectively with peers and supervisors as a team player.
• Able to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Create a positive internal and external customer experience and model outstanding customer service.
• Promote honesty and integrity, maintain confidentiality, and promote loyalty and credit programs.
• Train, coach, and mentor Associates on front-end principles, personalizing the customer experience, and loyalty programs.
• Assign registers, support and respond to point-of-sale coverage needs, and coordinate Associate breaks.
• Address customer concerns and issues promptly.
• Ensure Associates complete tasks according to the store plan and reprioritize as needed.
• Communicate priorities and progress updates accurately and effectively with management and Associates.
• Provide and accept recognition and constructive feedback; partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Support store shrink-reduction goals and programs and promote safety awareness while maintaining a safe environment.
• Maintain a clean and organized store.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation assistance
• Bereavement benefit
• 401(k) with Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for Associates meeting service or hours requirements
• Medical insurance for Associates meeting service or hours requirements
• Dental insurance for Associates meeting service or hours requirements
• Vision insurance for Associates meeting service or hours requirements
• Health savings account (HSA) for eligible Associates
• Health care flexible spending account (FSA) for eligible Associates
• Life insurance for eligible Associates
• Short- and long-term disability for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick time for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed