Remote Customer Experience Coordinator

Traveling with Tasha • Charlotte, NC

2h • Remote

About The Position

We are seeking a Remote Customer Experience Coordinator in the Charlotte area to support clients in planning and organizing travel. The role acts as a primary point of contact, answering questions, coordinating travel arrangements, and providing support before, during, and after travel. It is suited to someone who enjoys building relationships, communicating clearly, and helping clients create meaningful travel experiences.

The opportunity offers flexible remote work, training, tools, and mentorship. Prior travel or customer service experience is helpful but not required. This is a remote, independent contractor opportunity with flexible hours. Candidates must be authorized to work in their country of residence.

Requirements

• Strong communication and interpersonal skills.
• Ability to stay organized and manage multiple client requests.
• Comfortable working independently in a remote environment.
• Attention to detail and a problem-solving mindset.
• Basic computer and internet navigation skills.
• Candidates must be authorized to work in their country of residence.

Nice To Haves

• Customer service, hospitality, or travel experience is a plus, but not required.
• Interest in travel, hospitality, or event planning.
• Enjoys helping others and creating positive experiences.
• Self-motivated and dependable.
• Wants a flexible opportunity that can grow over time.

Responsibilities

• Serve as a main point of contact for client communication via email, phone, and messaging.
• Assist clients with planning and organizing travel arrangements, including accommodations, cruises, and vacation packages.
• Respond to inquiries with accurate, timely, and helpful information.
• Support clients with reservation coordination, confirmations, and itinerary updates.
• Research destinations, resorts, and travel options to match client preferences.
• Maintain organized records of client details and bookings.
• Provide pre-travel guidance and follow-up support after trips.
• Collaborate with suppliers and booking platforms to ensure accuracy and quality service.

Benefits

• Flexible remote schedule and hours.
• Access to training, tools, and ongoing mentorship.
• Supportive team environment.
• Opportunity to build professional skills in customer relations and travel planning.
• Performance-based earning potential with no cap.

What This Job Offers

• Education Level: No Education Listed