Customer Experience Coordinator

TJX Companies • Broomfield, CO

7d • $17 - $17 • Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store, ensuring prompt, courteous service and promoting loyalty programs. The role leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding customer service.

The Coordinator trains and mentors Associates on front-end principles and personalized service, assigns registers, supports POS coverage, coordinates breaks, addresses customer concerns, and helps ensure tasks are completed according to the store plan. The role communicates priorities and progress with management and Associates, partners with Management on training needs, and supports compliance with labor laws and company policies. Additional responsibilities include promoting credit and loyalty programs, supporting shrink reduction, promoting safety, and performing other duties as assigned.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multitasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Able to work effectively as a team player with peers and supervisors.
• Able to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote an excellent customer experience and model outstanding customer service.
• Oversee Associates at the front of the store to ensure prompt, courteous service and promote loyalty programs.
• Engage and interact with customers and maintain a clean, organized store.
• Promote a positive internal and external customer experience and a culture of honesty, integrity, and confidentiality.
• Train and mentor Associates on front-end principles and coach them on personalizing customer experiences while promoting loyalty programs.
• Assign registers, respond to POS coverage needs, and coordinate Associate breaks.
• Address customer concerns and issues promptly.
• Ensure Associates execute tasks according to the store plan and prioritize work as needed.
• Communicate priorities and progress updates accurately and effectively with management and Associates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) Associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union
• Referral bonuses
• 401(k) match for those meeting service or hours requirements
• Medical, dental, and vision coverage for those meeting service or hours requirements
• Health savings account (HSA) for those meeting service or hours requirements
• Health care flexible spending account (FSA) for those meeting service or hours requirements
• Life insurance for those meeting service or hours requirements
• Short- and long-term disability for those meeting service or hours requirements
• Paid parental leave for those meeting service or hours requirements
• Paid holidays, vacation, and sick time for those meeting service or hours requirements
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed