Customer Experience Coordinator (Part Time) - Clearwater, FL

Veterinary Emergency Group (VEG) • Clearwater, FL

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About The Position

The Customer Experience Coordinator defines the customer’s experience through service, focus, and participation, and works to perfect it before, during, and after each customer’s time at VEG. The role calls for an outgoing, personable, and professional approach, prioritizing pets and customers and finding ways to say yes to their needs. The position offers opportunities to build experience and grow into different career directions.

VEG is a veterinary emergency company with hospitals nationwide open 24/7, 365 days a year. Its open-concept hospitals handle emergency cases, including exotic animals, and focus on creating a customer-focused experience. VEG says it provides learning and mentorship opportunities and is a 2025 and 2026 certified Great Place to Work®.

Requirements

• At least 2 years of experience in a customer service role.
• Advanced proficiency with computer programs and practice management software.
• Strong organizational skills and attention to detail.
• Strong communication skills and the ability to interact positively with people.
• Ability to multitask and thrive amid chaos.
• High emotional intelligence, including the ability to read a room and plan and act accordingly.
• Adaptability in high-stakes environments.
• Problem-solving skills and a focus on innovation.
• Willingness to work in a noisy environment with strong or unpleasant odors.
• Availability to work nights, weekends, and holidays on a rotating or as-needed basis, depending on hospital needs.
• Ability to work in a fast-paced environment with people from varied backgrounds and personality types.

Responsibilities

• Greet every customer warmly and promptly in person, by phone, or online.
• Oversee customer communications by phone, email, and text; accurately record details and quickly route urgent medical calls to a doctor.
• Deliver personalized, memorable experiences and look for creative ways to meet customer needs.
• Listen empathetically, resolve concerns quickly, and anticipate issues before they escalate.
• Keep the nursing team and doctors informed about customer needs to support seamless care.
• Provide confidential, compassionate guidance about financial options and end-of-life decisions.
• Process payments accurately and protect personal and financial information.
• Follow up with customers after visits to check on their pet’s care and strengthen relationships.
• With permission, celebrate and capture special moments that build lasting connections among customers, pets, and the hospital.

Benefits

• Competitive compensation.
• Learning and growth opportunities, including VEG-created clinical and leadership programs and Unlimited ER CE with a travel stipend.
• Annual travel stipend for part-time employees: $1,000 for credentialed employees and $400 for uncredentialed employees.
• Flexible work schedules.
• Employee referral program.
• Comfy scrubs and VEG swag.
• Food in the fridge.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed