Customer Experience Cordinator/Key Carrier

TJX•Walnut, CA

10d•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the Coordinator role and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. The role models exceptional customer service and creates positive internal and external customer experiences. It supports store operations, team performance, associate coaching and training, customer satisfaction, safety, and shrink reduction while ensuring compliance with company policies, procedures, and labor laws. The position is based at TJ Maxx Store 0682 in Walnut, California.

Requirements

Able to work a flexible schedule, including nights and weekends; open availability is required.
Team player who works effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to effectively coach, delegate, and follow up on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.
At least 1 year of retail experience.
At least 6 months of leadership experience.

Responsibilities

Model exceptional customer service and create a positive internal and external customer experience.
Promote honesty, integrity, and confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Use discretion regarding customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures and opening and closing procedures are completed according to company guidelines.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback; provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) associate contributions
Child care and cell phone discounts
Pet and legal insurance
Credit union
Referral bonuses
401(k) match, for Associates who meet service or hours requirements
Medical, dental, and vision insurance, for Associates who meet service or hours requirements
Health savings account (HSA), for Associates who meet service or hours requirements
Health care flexible spending account (FSA), for Associates who meet service or hours requirements
Life insurance, for Associates who meet service or hours requirements
Short- and long-term disability, for Associates who meet service or hours requirements
Paid parental leave, for Associates who meet service or hours requirements
Paid holidays, vacation, and sick time, for Associates who meet service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance
Competitive salary and benefits package