Key carrier

The TJX Companies, Inc.•Harrison, AR

6d•$15 - $16•Onsite

About The Position

The Key Carrier is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally take on a leadership role, acting as Manager on Duty and maintaining all aspects of the store according to company policies and procedures. They role-model exceptional customer service and help create a positive experience for customers and Associates. The role requires open availability, including nights and weekends. Key Carriers support store operations by ensuring tasks are completed according to the store plan, maintaining appropriate Associate coverage, executing opening and closing procedures, communicating priorities and progress, and ensuring compliance with operational procedures and labor laws. They address customer service issues, coach and recognize Associates, partner with management on training needs, and support credit and loyalty programs, shrink reduction, and safety initiatives. Other duties may be assigned.

Requirements

Able to work an open, flexible schedule, including nights and weekends.
Team player who works effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to effectively coach, delegate, and follow up on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.
At least 1 year of retail experience and 6 months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in adherence to company policy and procedure.
Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Exercise discretion regarding customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas to support a positive customer experience.
Ensure Associates adhere to operational procedures.
Ensure opening and closing procedures are executed according to company guidelines.
Communicate accurately and effectively with management and Associates when setting and addressing priorities, and provide progress updates.
Provide and accept recognition and constructive feedback.
Provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.