Key carrier
About The Position
The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier based on store needs, taking on a leadership role in maintaining all aspects of the store. The role models exceptional customer service and requires open availability, including nights and weekends. As Manager on Duty, the Key Carrier follows company policies and procedures, helps ensure store activities are completed according to the store plan, and responds to customer service issues. The role supports Associate coaching and training, accurate service-area coverage, operational and opening/closing procedures, labor-law compliance, credit and loyalty programs, shrink reduction, and store safety.
Requirements
- Availability to work a flexible schedule, including nights and weekends.
- At least 1 year of retail experience and 6 months of leadership experience.
- Ability to work effectively with peers and supervisors as a team player.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Knowledge of company standard software, systems, and procedures.
- Knowledge of merchandise flow in stores.
- Proven problem-solving skills.
- Ability to coach, delegate, and follow up effectively on multiple people and tasks.
- Ability to act quickly under challenging circumstances and multitask.
- Superior communication and organizational skills, with attention to detail.
Responsibilities
- Create a positive internal and external customer experience and role-model exceptional customer service.
- Promote honesty and integrity and maintain confidentiality.
- Act as Manager on Duty in accordance with company policy and procedure.
- Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
- Address immediate customer service issues, coach Associates, and use discretion regarding customer service policies to satisfy customers.
- Maintain accurate Associate coverage in service areas.
- Ensure Associates follow operational procedures and that opening and closing procedures meet company guidelines.
- Communicate priorities and progress accurately and effectively with management and Associates.
- Provide and accept recognition and constructive feedback; provide Associates with feedback, recognition, and coaching.
- Partner with Management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- For Associates meeting service or hours requirements: 401(k) match; medical, dental, and vision coverage; HSA; health care FSA; life insurance; short- and long-term disability; paid parental leave; paid holidays, vacation, and sick time; auto and home insurance discounts; scholarship program; adoption assistance
- Competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
