Key Carrier
About The Position
The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The role requires open availability, including nights and weekends. Key Carriers model exceptional customer service, promote a positive customer experience, and support store operations and team performance. They act as Manager on Duty in accordance with company policies and procedures, help set priorities, coach Associates, support training, and promote safety, loyalty programs, and shrink-reduction efforts.
Requirements
- Able to work a flexible schedule, including nights and weekends.
- Team player who works effectively with peers and supervisors.
- Able to respond appropriately to changes in direction or unexpected situations.
- Knowledge of company standard software, systems, and procedures.
- Knowledge of merchandise flow in stores.
- Proven problem-solving skills.
- Able to effectively coach, delegate, and follow up on multiple people and tasks.
- Able to act quickly under challenging circumstances.
- Capable of multitasking.
- Superior communication and organizational skills, with attention to detail.
- 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Role-model exceptional customer service and create a positive internal and external customer experience.
- Promote honesty and integrity and maintain confidentiality.
- Act as Manager on Duty in accordance with company policy and procedure.
- Ensure the store team completes tasks and activities in accordance with the store plan, prioritizing as needed.
- Address immediate customer-service issues and provide appropriate coaching to Associates.
- Use discretion regarding customer-service policies to satisfy customers.
- Maintain accurate Associate coverage in service areas.
- Ensure Associates follow operational procedures.
- Ensure opening and closing procedures are completed according to company guidelines.
- Communicate priorities accurately and effectively with management and Associates and provide progress updates.
- Give and accept recognition and constructive feedback; provide feedback, recognition, and coaching to Associates.
- Partner with Management on Associate training needs to increase effectiveness.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) with Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- For Associates meeting service or hours requirements: 401(k) match; medical, dental, and vision coverage; HSA; health care FSA; life insurance; short- and long-term disability; paid parental leave; paid holidays, vacation, and sick time; auto and home insurance discounts; scholarship program; adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
