key carrier

The TJX Companies, Inc.•Richardson, TX

5d•$15 - $16•Onsite

About The Position

The Key Carrier is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The role requires open availability, including nights and weekends, and modeling exceptional customer service. The Key Carrier creates positive internal and external customer experiences, promotes honesty and integrity, and maintains confidentiality. As Manager on Duty, the Key Carrier follows company policies and procedures, helps ensure store activities are completed according to the store plan, and addresses immediate customer service issues. The role also supports associate coaching and training, operational procedures, opening and closing procedures, labor-law compliance, credit and loyalty programs, shrink reduction, and store safety. Other duties may be assigned.

Requirements

Availability to work a flexible schedule, including nights and weekends.
Work effectively as a team player with peers and supervisors.
Respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Ability to effectively coach, delegate, and follow up on multiple people and tasks.
Ability to act quickly under challenging circumstances.
Ability to multitask.
Superior communication and organizational skills, with attention to detail.
At least 1 year of retail experience and 6 months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity, and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Use discretion regarding customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas to support a positive customer experience.
Ensure Associates follow operational procedures.
Ensure opening and closing procedures are completed according to company guidelines.
Communicate priorities accurately and effectively with management and Associates, and provide progress updates.
Provide and accept recognition and constructive feedback.
Provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation assistance
Bereavement benefit
401(k) Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for Associates who meet service or hours requirements
Medical, dental, and vision coverage for Associates who meet service or hours requirements
Health savings account (HSA) for eligible Associates
Health care flexible spending account (FSA) for eligible Associates
Life insurance for eligible Associates
Short- and long-term disability for eligible Associates
Paid parental leave for eligible Associates
Paid holidays, vacation, and sick time for eligible Associates
Auto and home insurance discounts
Scholarship program
Adoption assistance