PT Customer Experience Cordinator

TJX • Wauwatosa, WI

1d • Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store to ensure prompt, courteous service and promote loyalty programs. The role leads by example through customer engagement, outstanding service, and maintaining a clean and organized store. It supports a positive internal and external customer experience and promotes honesty, integrity, and confidentiality.

The Coordinator trains and mentors Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs. The role assigns registers, responds to point-of-sale coverage needs, coordinates Associate breaks, addresses customer concerns, and helps ensure store tasks are completed according to the store plan. It communicates priorities and progress updates, provides and accepts feedback, partners with Management on training needs, and supports labor-law and policy compliance, shrink reduction, and store safety.

This position is at the TJ Maxx store at 11500 W Burleigh Street, Suite 194, Wauwatosa, Wisconsin. The starting pay range is USD $14.25–$14.75 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multitasking.
• Strong communication and organizational skills, with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player who works effectively with peers and supervisors.
• Able to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote an excellent customer experience and oversee front-of-store Associates to ensure prompt, courteous service and promote loyalty programs.
• Engage and interact with customers, role-model outstanding customer service, and maintain a clean and organized store.
• Promote a positive internal and external customer experience, honesty and integrity, and confidentiality.
• Train and mentor Associates on front-end principles and coach them on personalizing customer experiences while promoting loyalty programs.
• Assign registers, support point-of-sale coverage needs, and coordinate breaks for Associates.
• Address customer concerns and issues promptly.
• Ensure Associates execute tasks according to the store plan and prioritize work as needed.
• Communicate priorities and progress updates accurately and effectively with Management and Associates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) with Associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union
• Referral bonuses
• For eligible Associates: 401(k) match, medical, dental, and vision coverage, HSA, health care FSA, life insurance, short- and long-term disability, paid parental leave, paid holidays, vacation and sick time, auto and home insurance discounts, scholarship program, and adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed