Customer Experience Cordinator/Key Carrier

The TJX Companies, Inc.•Walnut, CA

12d•$19 - $19•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate between predominantly performing Coordinator duties and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. They must have open availability, including nights and weekends, and serve as role models for exceptional customer service. The position creates positive internal and external customer experiences, supports store operations, and helps maintain a safe and effective environment. As Manager on Duty, the Key Carrier follows company policies and procedures, helps ensure the store team carries out the store plan, addresses customer service issues, and provides coaching and feedback to Associates. The role also supports training, labor-law compliance, credit and loyalty programs, and shrink-reduction goals. The position is located at the TJ Maxx store at 535 North Grand Ave, Walnut, California. Starting pay is $18.90 to $19.40 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Able to work a flexible schedule, including nights and weekends.
Team player who works effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to coach, delegate, and follow up effectively on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.
One year of retail experience.
Six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Use discretion with customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures.
Ensure opening and closing procedures are completed according to company guidelines.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs.
Ensure compliance with labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.