Customer Experience Banker - North Canton, OH (32-35 hrs/wk - Full Benefits Eligibility)

Huntington National Bank•North Canton, OH

3d•Onsite

About The Position

As a Customer Experience Banker Non NMLS, you serve as a financial concierge for walk-in customers. You retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit and other banking products and services. You also process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service. The role is based in the North Canton, Ohio branch and is listed for 32–35 hours per week, with full benefits eligibility. The position is an office workplace role.

Requirements

High school diploma or GED and at least 1 year of customer service experience or qualifying military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
Currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for immigration benefits.
Demonstrated acumen in sales, customer service, relationship management, banking, communication, and presentation.

Nice To Haves

At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
Cash-handling skills.
Comfort with technology, including mobile services and online banking services.

Responsibilities

Provide excellent customer service and effectively resolve customer issues.
Understand consumer deposit products and educate customers about them.
Proactively grow customer relationships through a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
Educate customers and refer them to other areas of the bank to deepen relationships and build strong partnerships.
Adhere to operational, security, risk, and regulatory policies and procedures.
Process customer transactions accurately and efficiently and balance daily.
Perform other duties as assigned.