Customer Experience Banker - Chardon, OH (32-35 hrs/wk - Full Benefits Eligibility)
About The Position
As a Customer Experience Banker Non NMLS, you are a financial concierge for walk-in customers. You retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit and other banking products and services. You process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service. The role is based in an office and is scheduled for 32–35 hours per week, with the ability to work more hours when available and a future opportunity to move into full-time work. The position is eligible for full-time benefits.
Requirements
- High school diploma or GED and at least 1 year of customer service experience or military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
- Applicants must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for immigration benefits.
- Demonstrated acumen in sales, customer service, relationship management, banking, communication, and presentation.
Nice To Haves
- At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
- Cash handling skills.
- Comfort with technology such as mobile services and online banking services.
Responsibilities
- Provide excellent customer service and effectively resolve customer issues.
- Understand and educate customers on consumer deposit products.
- Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and referrals from customers and partners.
- Educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships.
- Process customer transactions accurately and efficiently and balance daily.
- Adhere to operational, security, risk, and regulatory policies and procedures.
- Perform other duties as assigned.
Benefits
- Full-time benefits eligibility
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
