Customer Experience Banker - Wadsworth Crossing Branch Wadsworth, OH (32-35 hrs/wk - Full Benefits Eligibility)
About The Position
As a Customer Experience Banker Non NMLS, you serve as a financial concierge for walk-in customers. You retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit and other banking products and services. You also process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service. The role offers a welcoming, inclusive team environment where branch colleagues can share ideas and contribute to outcomes for customers, the bank, and the community. The position is based at the Wadsworth Crossing Branch in Wadsworth, Ohio, and works 32–35 hours per week. There is an ability to work additional hours when available and a future opportunity to move into full-time work. The posting states full-time benefits eligibility. The workplace type is listed as Office.
Requirements
- High school diploma or GED and at least 1 year of customer service experience or military service in an administration, contracting, civil affairs, or similar role; alternatively, a bachelor's degree.
- Demonstrated acumen in sales, customer service, relationship management, banking, communication, and presentation.
- Must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor immigration benefits for this position.
Nice To Haves
- At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
- Cash-handling skills.
- Comfort with technology such as mobile services and online banking services.
Responsibilities
- Provide excellent customer service and effectively resolve customer issues.
- Understand consumer deposit products and educate customers about them.
- Proactively grow customer relationships through a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
- Educate customers and refer them to other areas of the bank to deepen relationships and build strong partnerships.
- Follow operational, security, risk, and regulatory policies and procedures.
- Process customer transactions accurately and efficiently and balance daily.
- Perform other duties as assigned.
Benefits
- Full-time benefits eligibility is stated for this 32–35-hour-per-week role.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
