Customer Experience Banker (Bilingual Spanish)- Bedford Park, IL (32-35 hrs/wk - Full Benefits Eligibility)
About The Position
The Customer Experience Banker serves as a financial concierge for walk-in customers, retaining and growing consumer and business relationships by proactively identifying financial goals and needs and recommending appropriate deposit and other banking products and services. The role processes customer transactions accurately and efficiently, balances daily, and provides exemplary customer service. Branch colleagues work in a welcoming and inclusive team environment and are encouraged to share ideas that impact customers, the bank, and their communities. This position is based in Bedford Park, Illinois, is listed at 32–35 hours per week, and offers full benefits eligibility.
Requirements
- High school diploma or GED and at least 1 year of customer service experience or military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
- Applicants must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for immigration benefits.
Nice To Haves
- At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
- Cash handling skills.
- Comfort with technology such as mobile services and online banking services.
- Bilingual Spanish.
Responsibilities
- Provide excellent customer service and effectively resolve customer issues.
- Understand consumer deposit products and educate customers about them.
- Identify opportunities to grow customer relationships using a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
- Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
- Process customer transactions accurately and efficiently and balance daily.
- Follow operational, security, risk, and regulatory policies and procedures.
- Apply sales, customer service, relationship management, banking, communication, and presentation skills.
- Perform other duties as assigned.
Benefits
- Health insurance coverage
- Wellness program
- Life and disability insurance
- Retirement savings plan
- Paid leave programs
- Paid holidays
- Paid time off (PTO)
- Full benefits eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
