Customer Experience Banker - Chardon, OH (32-35 hrs/wk - Full Benefits Eligibility)
About The Position
As a Customer Experience Banker Non NMLS, you are a Financial Concierge for walk-in customers. You retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit and other banking products and services. You process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service. The role offers a welcoming and inclusive branch team environment in which colleagues can share ideas and contribute to customers, the bank, and communities. The position is based in Chardon, Ohio, and is scheduled for 32–35 hours per week. There may be opportunities to work additional hours when available and to move into a full-time role in the future. Full-time benefits eligibility is stated. The workplace type is office.
Requirements
- High school diploma or GED and at least 1 year of customer service experience or military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
- Demonstrated ability in sales, customer service, relationship management, banking, communication, and presentation.
Nice To Haves
- At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
- Cash-handling skills.
- Comfort with technology such as mobile services and online banking services.
Responsibilities
- Provide excellent customer service and effectively resolve customer issues.
- Understand consumer deposit products and educate customers about them.
- Proactively identify opportunities to grow customer relationships through a disciplined sales process, a new-customer follow-up program, outbound calling, and referrals from customers and partners.
- Educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships.
- Adhere to operational, security, risk, and regulatory policies and procedures.
- Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation.
- Process customer transactions accurately and efficiently and balance daily.
- Perform other duties as assigned.
Benefits
- Full-time benefits eligibility
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
