Customer Experience Banker (Burton, MI) 30-35 hours per week + benefits
About The Position
As a Customer Experience Banker Non NMLS, you serve as a Financial Concierge for walk-in customers. You retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit and other banking products and services. You also process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service. This branch banking role offers a welcoming and inclusive team environment where colleagues can share ideas and contribute to customers, the bank, and the community. The position is based in Burton, Michigan and is listed as 30–35 hours per week with benefits.
Requirements
- High school diploma or GED and at least 1 year of customer service experience, or military service in an administration, contracting, civil affairs, or similar role; alternatively, a bachelor's degree.
- Applicants must be currently authorized to work in the United States on a full-time basis; Huntington will not sponsor applicants for immigration benefits.
Nice To Haves
- At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
- Cash-handling skills.
- Comfort with technology such as mobile services and online banking services.
Responsibilities
- Provide excellent customer service and effectively resolve customer issues.
- Understand consumer deposit products and educate customers about them.
- Proactively grow customer relationships through a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
- Educate customers and refer them to other areas of the bank to deepen relationships and build partnerships.
- Adhere to operational, security, risk, and regulatory policies and procedures.
- Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation.
- Process customer transactions accurately and efficiently and balance daily.
- Perform other duties as assigned.
Benefits
- Benefits are mentioned, but specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
