Customer Experience Banker - 72nd & Federal (Westminster, CO)
About The Position
As a Customer Experience Banker, you serve as a financial concierge for walk-in customers. You help retain and grow consumer and business customer relationships by identifying financial goals and needs, recommending appropriate deposit, loan, and other banking products and services, and processing customer transactions accurately and efficiently. You also educate customers about the bank’s products, services, and technology. The role is based in an office branch and offers a team environment where colleagues can contribute ideas that affect customers, the bank, and the community. Applicants must already be authorized to work full-time in the United States; the employer will not sponsor immigration benefits.
Requirements
- High school diploma or GED and at least 1 year of customer service experience, or military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
- Meet additional background-check requirements, including providing fingerprints as required by NMLS regulations.
- Be currently authorized to work in the United States on a full-time basis.
Nice To Haves
- At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
- Cash-handling skills.
- Comfort using technology such as mobile services and online banking.
Responsibilities
- Provide excellent customer service and effectively resolve customer issues.
- Understand consumer deposit products and consumer lending, and educate customers about them.
- Identify opportunities to grow customer relationships through a disciplined sales process, a new-customer follow-up program, outbound calling, and referrals from customers and partners.
- Educate customers and refer them to other areas of the bank to deepen relationships and build partnerships.
- Follow operational, security, risk, and regulatory policies and procedures.
- Process customer transactions accurately and efficiently.
- Perform other duties as assigned.
Benefits
- Health insurance coverage
- Wellness program
- Life and disability insurance
- Retirement savings plan
- Paid leave programs
- Paid holidays
- Paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
