Customer Experience Banker - South Charleston, WV

Huntington National Bank • South Charleston, WV

2d • Onsite

About The Position

The Customer Experience Banker serves in a concierge role, assisting walk-in customers and retaining and growing consumer and business relationships. The role proactively identifies customers’ financial goals and needs, recommends appropriate deposit and other banking products and services, processes transactions accurately and efficiently, and balances daily while providing exemplary customer service.

The position is office-based. Huntington states that certain positions outside its branch network may be eligible for flexible work arrangements; specific arrangements are provided by the hiring team. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington will not sponsor applicants for immigration benefits for this position.

Requirements

• At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales; qualifying experience may include military service in administration, contracting, civil affairs, or a similar role.
• High school diploma or bachelor's degree.
• Currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Bachelor's degree.
• Cash-handling skills; preferred but not required.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand consumer deposit products and educate customers about them.
• Proactively grow customer relationships through a disciplined sales process, a new-customer follow-up program, outbound calling, and referrals from customers and partners.
• Educate customers and refer them to other areas of the bank to deepen relationships and build partnerships.
• Process customer transactions accurately and efficiently and balance daily.
• Follow operational, security, risk, and regulatory policies and procedures.
• Demonstrate sales, customer service, relationship management, banking, communication, and presentation acumen.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED