Part Time Customer Experience Associate

Hertz•San Antonio, TX

About The Position

As a Part Time Customer Service Associate, you will interact with Hertz customers to provide helpful, courteous, and quality assistance. The role involves flexing into different customer service functions, including assisting customers as they return vehicles, greeting customers, answering questions about vehicles, providing directions, helping customers at the rental counter, and ensuring customers have a seamless experience when leaving the rental car center. Associates manage rental and occasional return processes in accordance with Hertz policies and procedures, provide accurate information about rates and charges, and help resolve service issues. The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchise locations worldwide.

Requirements

Passion for customer service and attention to detail, with a willingness to go the extra mile.
Self-motivation to achieve and exceed targeted goals.
Strong computer proficiency, including typing and navigating multiple systems while multitasking with customers in person or over the phone.
Proficiency in English and clear written and oral communication.
Ability to work in a fast-paced environment with varied tasks.
Excellent organizational and time-management skills.
Professionalism and interpersonal skills.
Proven ability to work well as part of a team.
Customer focus and proven experience in a customer-facing environment.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods.

Nice To Haves

Fluency in languages other than English; candidates fluent in other languages are encouraged to apply.

Responsibilities

Provide customer service by managing rental and occasional return processes in compliance with company policies and procedures.
Welcome customers and represent Hertz professionally through appearance, language, and behavior.
Help ensure each customer receives a clean and safe vehicle.
Take ownership of customers’ service experiences and promptly resolve issues.
Contribute to teamwork and collaboration and build brand loyalty.
Use approved sales and service techniques to determine customer needs and offer optional products.
Prepare rental and return documents accurately and completely, including rental agreement folders.
Qualify customers according to rental requirements and review rental parameters, rates, and service charges.
Provide directions, maps, local-area information, and appropriate service information.
Ensure rental agreement return dates and times are accurate and review charges when vehicles are returned.
Answer customer phone calls in a friendly, helpful, and timely manner.
Coordinate customers in queues to reduce wait times and support efficient service.
Assist customers at the counter and as they return vehicles or exit the rental car center.

Benefits

Hourly pay of $16.50 plus commission, with stated on-target earnings potential starting at 2%.
Eligible for bonus plans of up to 12%.
Medical, dental, and vision plan options.
Hertz-paid basic life insurance equal to one times base annual pay.
Retirement programs, including 401(k) employer matching.
Paid parental leave and adoption assistance.
Employee Assistance Program for employees and family.
Educational reimbursement and discounts.
Voluntary pet, legal/identity theft, and critical illness insurance programs.
Perks and discounts, including theme park tickets and gym discounts.