Part-Time Customer Experience Associate

Origin

6d•Remote

About The Position

Origin is seeking a part-time Customer Experience Associate to work with its global network of users and Financial Planners, supporting customers through product changes, company launches, and everyday interactions with the platform. The role focuses on providing a seamless, positive customer experience and developing a strong understanding of Origin’s products. The position reports directly to the CX Support Manager. Hours are flexible and may vary with the time of year and launch schedule, primarily covering weekday peak hours and one weekend shift. The role is remote-first and intended to transition to full-time as the company expands, with opportunities to take on additional responsibilities and contribute to customer experience initiatives.

Requirements

At least 2–3 years of experience in a support or customer-facing role.
Strong verbal and written communication skills.
A passion for helping people and a positive, can-do attitude.
Comfort using SaaS platforms and fintech applications.
Ability to diagnose and resolve customer issues effectively.
Bachelor’s degree or equivalent experience in business, finance, or a related field.
Must be legally authorized to work in the United States; Origin does not sponsor visas.

Nice To Haves

Experience using Zendesk.
Experience working at startups.
Experience working with contractors.

Responsibilities

Provide email, chat, and phone support to members and planners, building lasting relationships.
Meet Service Level Agreement targets for response times and customer satisfaction.
Identify trends and issues proactively to improve the user experience.
Deliver an excellent customer experience by meeting and exceeding user needs.
Develop deep product knowledge to provide informed support and advice.
Gather customer feedback to inform product improvements and customer experience strategies.