Part Time Customer Experience Associate

Hertz•San Antonio, TX

About The Position

As a part-time Customer Experience Associate, you will provide helpful, courteous, and quality assistance to Hertz customers. The role involves flexing across customer service duties, including assisting customers as they return vehicles, greeting customers, answering vehicle-related questions, providing directions, processing rentals at the counter, and helping customers exit the rental car center smoothly. The position pays $16.50 per hour plus commission. On-target earnings start at 2%, and eligible employees may participate in monthly bonus plans of up to 12%. Benefits include medical, dental, and vision plan options; basic life insurance paid by Hertz; a 401(k) with employer matching; paid parental leave and adoption assistance; an employee assistance program; educational reimbursement and discounts; voluntary insurance programs; and perks and discounts.

Requirements

Passion for customer service and attention to detail, including a willingness to go the extra mile.
Self-motivation to achieve and exceed targeted goals.
Strong computer proficiency, including typing and navigating multiple computer systems.
Ability to multitask across computer systems while assisting customers in person or by phone.
English proficiency and clear written and oral communication skills.
Ability to work in a fast-paced environment with varied tasks.
Strong organizational and time-management skills.
Professionalism and interpersonal skills.
Demonstrated ability to work well within a team.
Customer focus and experience in a customer-facing environment.
Availability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods.

Nice To Haves

Fluency in languages other than English.

Responsibilities

Provide customer service while managing rental and occasional return processes in accordance with Hertz policies and procedures.
Welcome customers and represent Hertz professionally through appearance, language, and behavior.
Help ensure every customer receives a clean and safe vehicle.
Take ownership of customer service issues and resolve them promptly.
Contribute to teamwork and collaboration and support the success of the brand.
Use approved sales and service techniques to identify customer needs and offer optional products.
Prepare rental and return documents accurately and completely.
Qualify customers according to company rental requirements.
Assist customers with directions, maps, local information, and relevant service information.
Review rental terms, rates, and service charges with customers.
Ensure the rental agreement has the correct return date and time, and review charges when vehicles are returned.
Prepare rental agreement folders with all required information.
Answer customer calls promptly and helpfully.
Resolve customer service issues effectively.
Coordinate customers in queues to reduce wait times and promote efficient service.