Customer Experience Associate

Weis Markets • Martinsburg, WV

1d

About The Position

The Customer Experience Associate supports customer satisfaction and smooth store operations by providing polite, professional service at checkout. The associate operates scanning equipment and a cash register, completes checkout procedures, bags merchandise, and accurately collects payment while following cash-handling, security, and legal requirements. The role also includes maintaining department sanitation, following cleaning schedules and health and OSHA requirements, cooperating with coworkers and supervisors, continuously improving job performance, and using company-provided personal protective equipment. The associate may be asked to assist in other departments. This position has no supervisory responsibilities. Weis Markets is an Equal Opportunity Employer and may provide reasonable accommodations to applicants with disabilities as required by applicable law.

Requirements

• Completed or in progress toward a high school diploma or General Education Degree (GED).
• No prior experience required.
• Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

• Smile, greet customers, answer questions, and promptly and professionally help resolve customer concerns.
• Follow company policies for customer checkout to support customer satisfaction.
• Operate front-end scanning equipment and a cash register.
• Complete checkout procedures, including efficiently bagging merchandise and placing it in the customer’s cart.
• Maintain transaction accuracy by charging for all items and collecting appropriate payment, including cash, checks, electronic payments, and coupons.
• Follow security measures and cash-drawer accounting procedures to avoid overages or shortages.
• Follow store and legal guidelines for the sale of tobacco and alcohol.
• Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
• Maintain department sanitation and follow cleaning schedules and guidelines so work areas, equipment, counters, and display cases are clean and meet health and OSHA requirements.
• Dispose of trash properly.
• Cooperate with coworkers and supervisors to support smooth department and store operations.
• Continuously improve job performance.
• Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
• Assist in other departments as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED