Customer Experience Associate
About The Position
The Customer Experience Associate supports a positive customer experience by greeting customers, answering questions, resolving concerns, and following checkout policies. The role operates front-end scanning equipment and cash registers, completes checkout procedures, bags merchandise, processes payments and coupons accurately, and follows cash-handling and security procedures. The associate also maintains knowledge of store promotions and layout, keeps the department clean and sanitary, cooperates with coworkers and supervisors, uses company-provided personal protective equipment, and may assist in other departments. This position has no supervisory responsibilities.
Requirements
- Completed or in-progress high school diploma or General Education Degree (GED).
- No prior experience required.
- Ability to perform each essential duty satisfactorily, with or without an accommodation.
Responsibilities
- Smile and greet customers, answer questions, and resolve concerns promptly, politely, and professionally.
- Follow company policies relating to customer checkout.
- Operate front-end scanning equipment and cash registers and complete checkout procedures, including bagging merchandise and placing it in customers’ carts.
- Maintain transaction accuracy by charging for all items and collecting appropriate funds, including cash, checks, electronic payments, and coupons.
- Follow cash-drawer accounting and security procedures to avoid overages and shortages.
- Follow store and legal guidelines regarding the sale of tobacco and alcohol.
- Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
- Maintain general department sanitation by following cleaning schedules and guidelines; keep work areas, equipment, counters, and display cases clean and maintained, meet health and OSHA requirements, and dispose of trash properly.
- Cooperate with coworkers and supervisors to support smooth department and store operations.
- Continuously improve job performance.
- Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
- Assist in other departments when called upon.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
