Customer Experience Associate, Hospitality, French Speaking
About The Position
The RH brand is built on taste, and we believe in scaling taste across a vast and far-reaching platform. RH attracts the best designers, artisans, manufacturers, and talent in our industry, enhancing the value of their work through our integrated platform. This enables us to curate the world's most compelling collection of luxury home furnishings. We are evolving the brand beyond curating and selling products to conceptualizing and selling spaces by developing an ecosystem of products, places, services, and spaces that position RH as a global thought leader in taste and place-making. At RH, we firmly believe that the 'right' people are our greatest asset. We seek individuals with high energy who can inspire others. We value smart, creative individuals with a strong point of view, who see solutions rather than problems. We are looking for driven, determined individuals who won't take 'no' for an answer. We champion team players who prioritize what's right over who's right. As a Customer Experience Associate, your primary responsibility is to deliver exceptional service to our customers, creating a luxury experience. You will be empowered to remove obstacles, provide support, and "do the right thing." This role is perfect for a polished individual with a passion for service, design, and home furnishings.
Requirements
- 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
- Poise and confidence to interact with high-end customers while maintaining confidentiality
- People and relationship-driven
- Driven to deliver first-class service and exceed customer expectations
- Ability to recognize and respond to multiple priorities
- Exceptional analytical, problem-solving and decision-making skills
- Strategic, highly organized and results-oriented
- Excellent verbal and written communication skills
- Commitment to Quality with exceptional attention to detail
- Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
- Willingness to work a flexible schedule, including evenings, weekends and holidays
Nice To Haves
- French Speaking
Responsibilities
- Live Our Vision, Values and Beliefs every day
- Represent the RH brand through polished communication, personal appearance and professionalism
- Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
- Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
- Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
- Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
- Qualify and educate potential design customers on services offered by RH Interior Design
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
