Client Success Associate (French Speaking)
About The Position
At Gartner, Inc., we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. We are looking for a Client Success Associate who will build, develop, and manage relationships with a variety of clients, ensuring they are successful in the utilization of their Gartner subscription. This role involves introducing Gartner services, facilitating client calls, collaborating with internal partners, and conducting regular reviews of client business. Gartner is at the forefront of the AI revolution, offering unmatched resources and expertise to help clients leverage artificial intelligence. This is an exciting time to join Gartner, with limitless opportunities to make an impact, grow skills, and build a meaningful career.
Requirements
- 6+ months relevant professional and/or internship experience
- Proven track record of success fueled by a passion for delighting clients
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills
- French Speaking
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
- Introduce Gartner services and capabilities to new clients and communicate value to decision makers
- Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
- Conduct regular reviews of client book of business looking into performance and key client engagement metrics
Benefits
- Competitive salary
- Generous paid time off policy
- Charity match program
- Medical, Dental & Vision Plans
- Parental Leave
- Employee Assistance Program (EAP)
- 401K matching
- Unlimited growth opportunities
- Opportunity to purchase company stock at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
