Client Success Associate - Portuguese Speaking

Gartner•Irving, TX

9h•Hybrid

About The Position

The Client Success team at Gartner follows a Client for Life Philosophy, ensuring that every client receives value far exceeding their investment. Individuals in this role are responsible for understanding and surfacing client's business priorities, breaking down challenges, and identifying effective ways to support clients in making informed business decisions. Key responsibilities include onboarding clients, demonstrating the value of Gartner services, and encouraging engagement with products used by large client teams. Gartner, Inc. (NYSE:IT) guides leaders who shape the world by delivering actionable, objective business and technology insights. Founded in 1979, Gartner has grown to 21,000 associates globally, supporting approximately 14,000 client enterprises in about 90 countries and territories. The company values intellectual curiosity, energy, and drive, and offers a collaborative and supportive culture where associates can make deep connections. Gartner's sustained success creates limitless opportunities for professional and personal growth, driven by passion and performance. The company operates in a hybrid work environment, offering flexibility and support for associates to thrive by working virtually when productive and engaging with colleagues in a vibrant community.

Requirements

Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience
Proven track record of success fueled by a passion for delighting clients
Strong communication, collaboration, prioritization, critical thinking, and influencing skills

Responsibilities

Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription
Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership
Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.