Client Success Associate (French Speaking)

Gartner•Irving, TX

1d•Hybrid

About The Position

The Client Success Associate will be responsible for building, developing, and managing relationships with a variety of clients, ensuring their success in utilizing their Gartner subscription. This role involves introducing Gartner services, facilitating client calls, recommending actions to drive value, collaborating with internal partners, and conducting regular reviews of client performance. The position is within a collaborative, team-oriented culture that embraces diversity and offers professional development and unlimited growth opportunities. Gartner is a global leader in providing actionable, objective business and technology insights, with a significant focus on the AI revolution.

Requirements

6+ months relevant professional and/or internship experience
Proven track record of success fueled by a passion for delighting clients
Strong communication, collaboration, prioritization, critical thinking, and influencing skills
French Speaking

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
Introduce Gartner services and capabilities to new clients and communicate value to decision makers
Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
Conduct regular reviews of client book of business looking into performance and key client engagement metrics