Client Success Associate (French Speaking)
About The Position
The Client Success Associate will build, develop, and manage relationships with a variety of clients, ranging from senior C-levels to more junior client professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices. The role ensures clients are successful in utilizing their Gartner subscription, leading to customer satisfaction, retention, and growth. This position involves introducing Gartner services and capabilities to new clients, communicating value to decision makers, and facilitating client calls to understand priorities and recommend actions that drive high value and return on investment. The associate will also collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients, and conduct regular reviews of their client book of business focusing on performance and key client engagement metrics.
Requirements
- 6+ months relevant professional and/or internship experience
- Proven track record of success fueled by a passion for delighting clients
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills
- French Speaking
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
- Introduce Gartner services and capabilities to new clients and communicate value to decision makers
- Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
- Conduct regular reviews of client book of business looking into performance and key client engagement metrics
Benefits
- Competitive salary
- Generous paid time off policy
- Charity match program
- Medical, Dental & Vision Plans
- Parental Leave
- Employee Assistance Program (EAP)
- 401K matching
- Professional development
- Unlimited growth opportunities
- Annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan
- Opportunity to purchase company stock at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
