Client Adoption Specialist (French Speaking)

Flywire

1d • Remote

About The Position

The Client Adoption Specialist role is crucial for ensuring product adoption, client success, and maximizing partnership value. This individual will work with Account Managers (AMs) to continuously improve and expand our client engagement to retain & maximise the value of these partnerships. A Client Adoption Specialist works closely with AMs throughout a client’s lifecycle. They utilise client configuration & performance data to support Account Managers in understanding their accounts and to help realise an account’s objectives. Both through onboarding and post-go live phases, the CSA Specialist executes as part of wider account strategies designed to increase Flywire’s utilisation on campus. They help build strong initial product adoption and collaborate in business-as-usual to continue utilisation and overall success for each partnership. They effectively communicate with client stakeholders via engagements in-keeping with the Account Manager’s plan. CSA Specialists have a thorough understanding of Flywire products and services. Through this and paired with in-depth account performance data, they are able to identify additional ways that Flywire can serve campus stakeholders. In partnership with the Account Management team, they assist in ensuring the client understands the further success that can be achieved with the appropriate, additional Flywire products and services.

Requirements

• Bachelor’s Degree in Business, Communications, or Marketing
• 2+ years of experience in client or customer success and/or support
• CEFR minimum level of C1 in French & English.
• Excellent written and verbal communication skills
• Be an engaging, personable, and confident presenter
• Strong attention to detail, time management, and organisational skills
• Excellent interpersonal, analytical, and planning skills
• Problem solving and project management skills
• The ability to work alone as well as part of a team
• Be accountable, proactive, and persistent.

Nice To Haves

• Fluency in French highly preferred
• Experience in sales/account management in Higher Education Industry is helpful
• Salesforce experience is a plus

Responsibilities

• Works closely with AMs throughout a client’s lifecycle.
• Utilises client configuration & performance data to support Account Managers in understanding their accounts and to help realise an account’s objectives.
• Executes as part of wider account strategies designed to increase Flywire’s utilisation on campus during onboarding and post-go live phases.
• Helps build strong initial product adoption and collaborates in business-as-usual to continue utilisation and overall success for each partnership.
• Effectively communicates with client stakeholders via engagements in-keeping with the Account Manager’s plan.
• Has a thorough understanding of Flywire products and services.
• Identifies additional ways that Flywire can serve campus stakeholders through product knowledge and account performance data.
• Assists in ensuring the client understands the further success that can be achieved with the appropriate, additional Flywire products and services.
• Acts as subject-matter-experts in, and executing on, specific activities within a key account management strategy aimed at protecting and growing existing accounts.
• Creates & maintains materials to engage with clients and help realise new revenue opportunities.
• Supports Sales & Account Management to close new product opportunities which further unlock an account’s potential.
• Works closely with the Account Management team to provide a joined-up approach to client engagement with a consistent tone.
• Accelerates product adoption through impactful onboardings.
• Contributes to the creation of value-add client training content.
• Ensures client users are knowledgeable & confident when using Flywire products.
• Contributes to the development and creation of payer facing resources.
• Works with clients to ensure their payer-facing content & payer journey are optimised.
• Supports the development and delivery of lead generating webinars.
• Is an active contributor to the development of the team, providing ‘on the ground’ insight.
• Supports the onboarding of new team members.

Benefits

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level