Customer Experience Associate

Weis Markets•Montgomery Village, MD

About The Position

The Customer Experience Associate performs customer service and checkout functions, including greeting customers, answering questions, resolving concerns, operating scanning equipment and cash registers, and completing checkout procedures accurately and efficiently. The role also involves following store policies and legal guidelines, maintaining knowledge of weekly ads and store layout, supporting department sanitation and safety, cooperating with coworkers and supervisors, and assisting other departments when needed. This position has no supervisory responsibilities.

Requirements

Completed or currently working toward a High School Diploma or General Education Degree (GED).
No prior experience required.
Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

Smile, greet customers, answer questions, and promptly resolve customer concerns in a polite and professional manner.
Follow company policies related to customer checkout.
Operate front-end scanning equipment and cash registers.
Perform checkout procedures, including properly and efficiently bagging merchandise and placing it in customers’ carts.
Maintain transaction accuracy, ensuring all items are charged and appropriate funds are collected, including cash, checks, electronic payments, and coupons.
Follow security measures and cash-drawer accounting procedures to avoid overages or shortages.
Follow store and legal guidelines regarding the sale of tobacco and alcohol.
Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
Maintain general sanitation in the department and follow cleaning schedules and department guidelines.
Keep work areas, equipment, counters, and display cases clean and maintained in accordance with health and OSHA requirements.
Dispose of trash properly.
Cooperate with coworkers and supervisors to support the smooth operation of the department and store.
Continuously improve job performance.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments when called upon.

Benefits

Minimum essential coverage (MEC) plan with 100% in-network coverage for preventive care services required by the Affordable Care Act.
Two supplemental medical plan options: Advantage and Elite.
Dental insurance.
Vision insurance.
Short-term disability.
Term life and accidental death and dismemberment insurance.
Voluntary insurance options, including hospital indemnity and critical illness coverage.
401(k) retirement savings plan.
Scholarship program.
Associate discount programs.
Auto and home insurance.
Employee assistance program.
Pet insurance.
Purchasing power program.
Paid time off and sick pay, subject to position-specific eligibility and criteria.