Customer Experience and Delivery Intern

Chubb • Portland, ME

3d • Onsite

About The Position

Chubb Benefits, a Chubb company and provider of individual supplemental accident, disability, health, and life insurance products, is seeking a Customer Experience and Delivery Intern for a 10-week Summer 2027 internship. The intern will gain career-building experience while contributing to customer experience and delivery work in a fast-paced, growing company. The role is based in or near Portland, Maine, and is in-office four days per week.

Potential work includes customer journey mapping and persona development; using AI and machine learning tools to improve product discovery, automate workflows, accelerate delivery, and generate insights for the product roadmap; assisting with change management, planning, and execution; maintaining department metrics and periodic reports; and converting data into usable Excel files for turnaround tracking and control reporting. The schedule is full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m. CT, from May 24 through August 6, 2027. Pay is $18–$24 per hour, subject to skills and other factors and potentially adjusted for geographic differential.

Requirements

• Be actively enrolled in an undergraduate or graduate program.
• Have a cumulative GPA of at least 3.0.
• Demonstrate results orientation and the ability to meet commitments, including under pressure.
• Show intellectual agility and willingness to master and apply new knowledge.
• Be willing to accept additional responsibility over time.
• Have oral and written communication skills and the ability to communicate in various settings.
• Work effectively with colleagues at all levels.
• Take ownership of work and show initiative.
• Understand customer and client needs.
• Demonstrate a strong work ethic and high ethical conduct.
• Have critical-thinking, organizational, and problem-solving skills, including the ability to identify challenges.
• Be self-motivated, willing to take initiative, committed to continuous learning, and collaborative.
• Be efficient with Microsoft Office, especially Excel, Word, and PowerPoint.
• Have basic analytical, decision-making, and problem-solving skills with strong attention to detail.

Nice To Haves

• Microsoft Access skills.
• Graduation in December 2026 or May 2027.
• A major in Finance, Operations Management, IT, Computer Science, Communications, English, or a related field.
• Experience or demonstrated ability using AI and machine learning tools to enhance product and operational outcomes.

Responsibilities

• Support customer journey mapping and persona development.
• Use AI and machine learning tools to enhance product discovery, automate workflows, accelerate delivery, and generate insights that inform the product roadmap.
• Evaluate and integrate AI-enabled capabilities into product solutions to improve customer and operational outcomes.
• Assist with change management, ongoing planning, and execution.
• Create and maintain department metrics and manage daily, weekly, and monthly reporting.
• Download data and convert it into usable Excel files for turnaround tracking and other control reporting and monitoring.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed