Delivery & Customer Experience Specialist

Kimbrell's Home Furnishings•Durham, NC

About The Position

The Delivery & Customer Experience Specialist safely delivers, assembles, and sets up furniture in customers’ homes while providing a professional, white-glove customer experience. As the final in-home touchpoint, the role influences customer satisfaction, brand perception, and long-term loyalty. The position also supports showroom operations, warehouse functions, and customer account activities to provide a seamless customer experience. The role involves handling and transporting merchandise, confirming delivery accuracy and customer satisfaction, reporting service issues, and operating delivery vehicles safely. It also includes showroom merchandising and organization, inventory movement, warehouse receiving and staging, and customer account follow-ups, collection efforts, and authorized repossessions in accordance with company policies.

Requirements

Valid driver’s license with an acceptable driving record.
Ability to safely operate delivery vehicles.
Ability to lift and carry 10–100+ pounds regularly.
Physical ability to bend, lift, push, and pull frequently.
Ability to work indoors and outdoors in varying conditions.
Ability to navigate routes using maps or GPS.
Availability for full-time work, including weekends as needed.
Strong customer service and communication skills.
Ability to deliver a high-quality, white-glove customer experience.
Basic mechanical aptitude for furniture assembly.
Attention to detail and accuracy in documentation.
Problem-solving skills, sound judgment, and awareness of when to escalate issues.
Ability to work independently and as part of a team.
Strong organizational and time-management skills.
Professionalism and ability to represent the brand positively.

Nice To Haves

High school diploma or equivalent; an equivalent combination of education and experience will be considered.
Bilingual English-Spanish ability may be a plus based on specific store staffing needs.

Responsibilities

Deliver, assemble, and set up furniture in customers’ homes with care and professionalism.
Safely load, secure, transport, and maneuver merchandise while protecting customers’ homes and property.
Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products.
Document and report damaged or missing items and escalate customer concerns as needed.
Provide exceptional customer service and represent the brand professionally.
Support showroom operations by merchandising, moving, and maintaining clean, organized, visually appealing displays.
Assist with inventory movement between the warehouse and showroom and help maintain accurate product placement.
Support warehouse activities, including receiving, staging, and organizing merchandise.
Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies.
Operate delivery vehicles safely, perform routine inspections, and report maintenance needs.
Assess and document service issues, capturing detailed information and communicating findings to management.
Perform other duties as assigned.