Customer Experience and Delivery Intern

Chubb • South Portland, ME

3d • $18 - $24 • Hybrid

About The Position

Chubb Benefits, a Chubb company, is seeking a Customer Experience and Delivery Intern for a 10-week Summer 2027 internship. The intern will gain career-building experience at a growing provider of supplemental accident, disability, health, and life insurance products. Potential work includes customer journey mapping and persona development; exploring and using AI and machine-learning tools to improve product discovery, automate workflows, accelerate delivery, generate product-roadmap insights, and improve customer and operational outcomes; assisting with change management, planning, and execution; maintaining department metrics and periodic reporting; and preparing Excel files from downloaded data for turnaround tracking and control reporting or monitoring.

The internship runs May 24 through August 6, with a full-time Monday–Friday schedule of 8:30 a.m. to 5:00 p.m. CT. The role is based in or near the Portland, Maine area and requires working in the office four days per week. Pay is $18–$24 per hour; the offer depends on skills and other factors, and the range may be adjusted for geographic differentials.

Chubb describes its culture as customer-centric, people-driven, accountable, performance-minded, and ethical. It is committed to equal employment opportunity and prohibits unlawful discrimination, harassment, and retaliation.

Requirements

• Actively enrolled in an undergraduate or graduate program.
• Minimum cumulative GPA of 3.0.
• Proficiency with Microsoft Office, especially Excel, Word, and PowerPoint.
• Oral and written communication skills.
• Basic analytical, decision-making, and problem-solving skills, with strong attention to detail.
• Critical thinking, organization, problem solving, and ability to identify challenges.
• Self-motivation, initiative, continuous learning, and collaboration.
• Ability to meet commitments under pressure, learn and apply new knowledge, take on additional responsibility, communicate in varied settings, work effectively with colleagues at all levels, take ownership, focus on customer and client needs, and demonstrate a strong work ethic and ethical conduct.

Nice To Haves

• Microsoft Access experience is a plus.
• Expected graduation in December 2026 or May 2027 is preferred.
• Preferred majors include Finance, Operations Management, IT, Computer Science, Communications, English, or a related field.

Responsibilities

• Contribute to customer journey mapping and persona development.
• Explore and use AI and machine-learning tools to enhance product discovery, automate workflows, accelerate delivery, and generate insights for the product roadmap.
• Evaluate and integrate AI-enabled capabilities into product solutions to improve customer and operational outcomes.
• Assist with change management, ongoing planning, and execution.
• Create and maintain department metrics and manage daily, weekly, and monthly reporting.
• Download data and convert it into usable Excel files for turnaround tracking and control reporting or monitoring.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed