Customer Experience Account Specialist
About The Position
The Customer Experience Account Specialist handles administrative, organizational, and system-related processes for inbound receipts and outbound shipments. The role communicates directly with customers and works with warehouse operations to meet customer needs, serving as a liaison between the operations team and customers. Work shifts are available for day shift (5:00 a.m.–5:00 p.m., rotating, every other weekend), night shift (5:00 p.m.–5:00 a.m., rotating, every other weekend), and Monday–Friday night shift (5:00 p.m.–2:00 a.m.). Compensation is $19.00–$23.00 per hour, depending on experience. The position is located in Mt. Crawford, Virginia, in the Customer Experience department, and reports to the Customer Experience Supervisor. Applicants must complete an application and undergo a pre-employment background check, drug test, and physical.
Requirements
- At least two years of experience working with an enterprise-level software package.
- At least three years of experience with Microsoft Word, Excel, and Outlook.
- Experience working in a team environment and/or managing team members.
- High school diploma or GED equivalent.
- Ability to administer, organize, and file paperwork.
- Ability to communicate effectively and efficiently by email and telephone.
- Ability to operate a computer and willingness to learn and use InterChange's warehouse management system software.
- Ability to handle more than one task at a time.
- Completion of a pre-employment background check, drug test, and physical.
Nice To Haves
- Experience with electronic data interchange (EDI).
Responsibilities
- Communicate with customers and respond to calls and emails.
- Provide drivers with directions to the facility as needed.
- Receive material into the warehouse management system (WMS).
- Generate and process orders in the WMS.
- Verify that on-hand inventory is sufficient to fulfill orders and notify customers of shortages.
- Ensure inventory is properly rotated and products shipped to customers have adequate dates.
- Prioritize, print, distribute, and collect paperwork for dock receiving and truck load-outs.
- Reassign inventory as requested by warehouse personnel.
- Review bills of lading (BOLs) for accuracy and print them as requested by warehouse personnel.
- Scan and send completed paperwork to customers as required.
- Serve as the point of contact for arriving drivers by issuing and confirming paperwork and shipment numbers, and confirming appointment times.
- Record and review receipt and shipment/load details in the WMS for accuracy and close out transactions as loads are completed.
- Process and send electronic data interchange (EDI) communications to customers as needed.
- Organize and file completed paperwork.
- Assist with inventory reconciliation and correction of discrepancies.
- Assist operations with researching missing pallets.
- Import and export files to and from Excel to reduce data entry and support analysis.
- Confirm transaction charges for billing accuracy.
- Assist a supervisor or manager with mid-month and month-end billing reconciliation and invoicing.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
