Customer Engineering Account Manager

Westerkirk•Mississauga, ON

10d•Onsite

About The Position

The Customer Engineering Account Manager serves as the primary technical interface between customers and the De Havilland portfolio of aircraft. This role is responsible for defining the contractual aircraft configuration, acting as the main technical point of contact during Phase I (capturing the business) for our airline and leasing customers. Additionally, the Customer Engineer will continuously liaise with customers, understand retrofit modification requirements, initiate the proposal generation process and, ensure the Sales team and customers are regularly updated on the progress of proposals.

Requirements

Bachelor's degree in engineering, or a combination of equivalent education and experience. Minimum education level of a Diploma in Engineering Technology.
Comprehensive understanding of Engineering terminology, processes and documentation; an understanding of aircraft systems, design, performance and configuration
At least 3-5 years of previous experience in an Aerospace Customer Engineering environment and Project Management.
The candidate must be self-motivated, autonomous and enthusiastic, possess excellent written and verbal communications and human relations skills and willing to undertake international travel.
Previous experience in presenting Technical Information and in directly interfacing with existing and potential Customers.
Proficiency in MS Office Applications, Corel Draw, Lotus Notes, and Program Manager.
Is to be available for occasional international travel in support of Customer Accounts

Nice To Haves

in a similar role
Bilingual in French/English and working knowledge of other languages is an asset.
Familiarity with Aerospace Industry standard specific processes (Safety, Quality, and Productivity) will be an asset.

Responsibilities

Establish and maintain customer aircraft configurations (design features).
Preparation and delivery of presentation documentation technical and optional features.
Preparation and interface for customer requested optional features (Work Statements).
Technical support to Sales, Marketing and Aircraft Programs, and Contracts during all stages of customer negotiations.
Support Price and Offerability Activities for both In-Production and In-Service aircraft.
Support to Aircraft reconfiguration and refurbishment studies
In-depth interfacing with all disciplines of Engineering.
Updating and maintenance of Customer Engineering databases.
Engineering Delivery Focal for your assigned Customers Aircraft.
Actively participate and contribute to the Customer Engineering department’s Quality and Productivity improvement initiatives.