Customer Account Manager

Silver King Beverage Company•Salt Lake City, UT

About The Position

We are seeking a highly organized and customer-focused professional to manage key customer accounts in a fast-paced manufacturing environment. This role serves as the primary liaison between customers and internal teams including Planning, Procurement, Production, Logistics, and Commercialization. The ideal candidate thrives in a cross-functional environment, excels at problem-solving, and can balance relationship management with operational execution.

Requirements

Bachelor’s degree preferred in Supply Chain, Business Management, Project Management, Communications, or a related field, with 3–5 years of relevant experience in customer operations, account management, manufacturing support, supply chain coordination, or a similar environment.
Equivalent combinations of education, training, and experience will also be considered.
Highly organized with strong attention to detail and the ability to prioritize responsibilities across multiple customer accounts and deadlines.
Able to work with appropriate autonomy while effectively communicating and partnering with cross-functional teams.
Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, with the ability to create, maintain, and analyze spreadsheets and reports using basic to advanced formulas and functions.
Experience working within ERP systems, preferably Infor, and the ability to quickly learn and adapt to new technologies and internal software platforms.
Familiarity with emerging technologies, including AI-enabled tools, to support efficiency, communication, reporting, and process improvements.
Strong document management and organizational skills required.

Responsibilities

Interacts with customers via phone, email, online chat, or in person to provide support and information on an assigned product or service. Answers customer inquiries by clarifying desired information, researching and providing information.
Acting as the customer’s representative to ensuring their needs are met with a focus on improving the customer experience.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Collaborating with various internal departments to ensure that they fulfill all customer requests.
Resolves issues by clarifying problems, exploring answers and alternative solutions and implementing the best solution. In handling customer complaints, they must attempt to resolve the problem according to guidelines established by the company.
Collecting and analyzing data concerning customer behavior to understand changing needs.
Uses knowledge of company products and services to answer inquiries or to forward to the appropriate staff.
Creates professional-quality reports, presentations, and briefs; distributes accordingly. Effectively present information and respond to questions from management and team members.
Demonstrate initiative and problem-solving skills.
Responsible and required to notify management about actual or potential food safety issues; and empowered to act to resolve food safety issues within their scope of work. If this position is vacant for any significant period of time the obligation for completion of all food safety and quality related tasks will become the responsibility of the direct manager or a qualified designee.