Customer Account Manager

Social Influence•Garner, NC

About The Position

The Customer Account Manager serves as a trusted advisor to assigned clients, supporting their success through strong relationship management and operational execution. This role acts as the primary liaison between key customers and internal teams, ensuring overall satisfaction, on-time delivery, and high-quality service.

Requirements

3–5+ years of experience in Customer Service and/or Sales, preferably within a manufacturing environment
Strong understanding of customer relationship management and account support
Ability to manage multiple priorities and meet strict deadlines
Proficiency in Microsoft Office (Excel, Word, Outlook)
Strong attention to detail and organizational skills
Ability to create professional reports, correspondence, and documentation
Strong interpersonal and communication skills in a corporate environment

Nice To Haves

Core Competencies: Communication: Strong verbal and written communication skills with the ability to interact professionally with clients and internal teams
Customer Focus: Ability to build trust, act as a business partner, and deliver an exceptional customer experience
Teamwork & Collaboration: Works cross-functionally to support team and organizational success
Change Management: Comfortable adapting to change and identifying opportunities for improvement
Initiative: Self-starter who takes ownership of tasks and drives results independently
Adaptability & Multitasking: Strong organizational skills with the ability to manage multiple accounts and priorities
Problem Solving: Solution-oriented mindset with a focus on root cause analysis and continuous improvement

Responsibilities

Build and maintain strong relationships with key client accounts, serving as their primary point of contact
Address and resolve client concerns, complaints, and service issues in a timely manner
Identify opportunities to grow and expand existing customer accounts
Coordinate with internal teams including Production, QA, Scheduling, and Finance to meet client needs
Communicate effectively with all stakeholders to ensure alignment and execution
Maintain a strong understanding of company products, services, and industry trends
Track and manage key performance indicators (KPIs) that impact client success
Create and maintain accurate reporting, forecasts, and account updates
Ensure product quality, on-time delivery, accurate costing, and invoicing
Support client retention efforts and minimize churn
Participate in and/or lead regular client meetings (weekly, monthly, quarterly)
Stay responsive to evolving customer goals and business needs
Utilize market data and internal resources to proactively support client growth