Customer Account Manager

FMI Aerostructures•Valencia, CA

1h•Onsite

About The Position

The Customer Account Manager is a crucial role and is the face of our company, building strong relationships with our clients to ensure their satisfaction and loyalty. Expertise in account management and your unwavering commitment to outstanding service will be key to our mutual success.

Requirements

Proven track record of meeting or exceeding sales and customer service targets
Strong understanding of CRM software and MS Office Suite
Excellent communication, negotiation, and presentation skills
Ability to build rapport and collaborate with a variety of customers and teams
Strong analytical and problem-solving abilities
Detail-oriented with excellent organizational and time management skills
Willingness to travel as needed to meet with clients and attend industry events
Capable of managing multiple accounts effectively and prioritizing tasks in a fast-paced environment
Knowledge of the company’s products, services, and industry trends
Demonstrated ability to forecast and track client account metrics
Experience preparing reports on account status
Ability to handle confidential information with discretion
Flexibility to adapt to new challenges and changes in direction

Nice To Haves

Professional certification in Sales or Account Management (e.g., CASP) is a plus

Responsibilities

Develop and maintain long-term relationships with a portfolio of clients.
Communicate with clients regularly to understand their needs and provide solutions.
Upsell and cross-sell products and services to existing customers.
Coordinate with internal departments to ensure client needs are met in a timely manner.
Monitor customer account details for non-payments, delayed payments, and other irregularities.
Negotiate contracts and close agreements to maximize profits.
Resolve customer complaints quickly and effectively.
Keep accurate records of customer interactions, transactions, feedback, and complaints.
Provide regular reports to management on account status and sales results.
Identify opportunities for customer account growth and new business, involving the sales team as necessary.
Collaborate with the sales team to identify and grow opportunities within the territory.
Ensure the timely and successful delivery of solutions according to customer needs and objectives.
Manage customer renewals and ensure retention targets are met.
Educate customers about new features and product offerings.
Stay up-to-date with industry trends and market conditions that affect the client base.
Performs other duties as required.