Customer Account Manager

AllClear Aerospace & Defense•Miramar, FL

3d•Onsite

About The Position

The Customer Account Manager (CAM) is responsible for serving as the primary customer contact and conducts day-to-day account management and order processing in support of their assigned accounts / territory. This includes inside sales activity such as quoting, order processing, and all aspects of the order management cycle. The CAM will communicate and coordinate cross-functionally with internal departments such as Purchasing, Finance, Compliance, and Shipping to resolve problems and ensure successful order fulfillment, compliance with Company process, and international laws and regulations. The CAM will deliver exceptional customer service through proper communication/application of customer requirements, timely communication of order status, and cross-functional internal coordination to ensure on-time delivery.

Requirements

Bachelor’s degree or equivalent experience preferred
3+ years of sales account management or relevant work experience required
Microsoft Office Suite familiarity required: Outlook, Excel, Word
Fluent in English
Ability to read, analyze, and interpret general business information
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers
Average / Above average mathematical skills
Able to work with mathematical concepts such as addition, subtraction, multiplication and division
Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Nice To Haves

ERP experience preferred; Quantum experience a plus
SalesForce CRM experience preferred
Foreign Language skills desirable

Responsibilities

Primary customer contact for assigned accounts / territory
Manage orders and resolution of any customer / sales order related issues for assigned accounts / territory
Manage the process of obtaining RFQs through to award win
Manage all RFQ, tender, and quotation activities with consistent follow up
Prepare compliant bids by the customer due date
Prepare responses to request for proposals and bid materials
Responsible for quoting any warranty issues for assigned accounts / territory
Enter new customer and other sales data into customer database
Review and enter customer orders with high-level of complexity and volume, requiring decision-making and prioritization capabilities
Analyze reports from ERP to identify potential issues in executing orders on time
Train other team members in all aspects of ERP system as related to performing all of the above requirements
Coordinate cross-functionally with internal departments as necessary to ensure order fulfillment
Interface with OEM Business Manager(s) regarding day-to-day activities as required to support customer quote activity
Facilitate all purchase activity and coordinate with Buyer(s) to expedite process
Obtain credit reference information for new customers as applicable
Coordinate payment transactions from customers
Coordinate export compliance requirements for international shipments
Investigate and facilitate resolution of customer problems with deliveries and/or discrepancies with purchase orders
Participate on cross-functional teams to drive continuous process improvement
Responsible for customer relationship management for assigned accounts / territory
Maintain customer relationship to generate repeat business opportunity
Understand procurement system of assigned accounts / territory
Manage sales pipeline and provide monthly updates to leadership
Coordinate sales orders and related activities with sales order flow process
Ensure seamless execution of sales strategy
Assist with preparation of customer presentations
Support preparation for customer visits and/or tradeshows
Understand and perform functions in accordance with AS9120 and ISO9001 Standards