Customer Account Manager

Menasha Corporation•Oconomowoc, WI

1d•Onsite

About The Position

We are looking for a Customer Account Manager who thrives in a fast-paced environment and is passionate about delivering exceptional service. In this role, you’ll partner closely with customers, sales teams, and internal ORBIS facilities to manage orders, resolve issues, and ensure a smooth customer experience from start to finish. If you enjoy problem-solving, building relationships, and making a real impact on customer satisfaction, this is the role for you.

Requirements

High School Diploma (or equivalent).
3–5 years of customer support or account management experience.
Strong verbal and written communication skills.
Ability to multitask and stay organized in a high-volume environment.
Solid problem-solving skills with a focus on customer satisfaction.
Comfort navigating multiple systems and software tools.

Nice To Haves

Bachelor’s Degree.
5–10 years of customer support experience within an ISO-certified manufacturing environment.
Prior ERP experience (SAP preferred).
Familiarity with customer support processes, best practices, and customer loyalty strategies.

Responsibilities

Serve as the primary point of contact for assigned customer accounts and sales personnel.
Manage the full order lifecycle—from order receipt through product delivery.
Perform order entry, edits, maintenance, status updates, and expedite requests.
Provide support through direct and ACD phone lines.
Develop a strong understanding of ORBIS products and how they are used.
Troubleshoot issues, identify root causes, and collaborate with internal teams to resolve them.
Navigate multiple systems including SAP, SharePoint, Salesforce, and Teams.
Support the sales team with quotes, purchase order changes, and customer inquiries.
Provide backup coverage for team members as needed.
Contribute to ORBIS’ quality policy and continuous improvement initiatives.
Perform other duties as assigned.