Customer Account Manager

Carketa•Lehi, UT

7h•Remote

About The Position

Carketa builds the platform that connects the automotive aftermarket warranty ecosystem. Our VelociFI and AmpliFI products give agents, agencies, dealerships, and Third-Party Administrators the tools to work together more seamlessly — with greater transparency, clearer communication, and less friction at every step. We're looking for driven people to join us at a pivotal stage of growth.

Requirements

3–5 years in account management, customer success, or field sales — ideally in business-to-business software or technology.
Track record of running a book of business with high autonomy and owning the outcomes.
Evidence of an entrepreneurial mindset: a side project built, a territory run like a profit-and-loss, a program launched from scratch.
Strong blend of customer success and sales — you can train in the morning and push for activation in the afternoon.
Comfort with revenue-oriented goals and variable compensation.
Excellent communication across agency owners, individual agents, and dealership staff.

Nice To Haves

Experience in automotive, Finance & Insurance, warranty, or dealer services.
Familiarity with the agent and agency distribution model.
Founder, operator, or early-hire experience at a startup.

Responsibilities

Own the full post-sale lifecycle: onboarding, training, AmpliFI deployment, support, and retention.
Train VelociFI customers on the platform and coach them through deploying AmpliFI at their dealerships.
Drive AmpliFI contract production — the primary revenue metric tied to your variable compensation.
Manage account health independently: spot churn risk, run retention plays, resolve issues without waiting for escalation.
Surface expansion opportunities and feed market intelligence back to product and leadership.