Customer Account Manager

Employ

4d • Remote

About The Position

Employ is transforming how hiring gets done. With our three ATS solutions - Jobvite, Lever, and JazzHR - plus cutting-edge AI Companions, we free recruiters from admin work and give them more time for what matters: connecting with people. More than 23,000 global customers rely on Employ to make millions of candidate connections each year, helping them hire smarter, faster, and at scale. From growing startups to the world’s most recognized brands, we’re redefining what’s possible in talent acquisition. We’re a fast-moving, remote-first team of builders and innovators who live our people-first philosophy every day. We back it up with flexible work scheduling and paid time off, comprehensive benefits, and career development opportunities that help you thrive. At Employ, you won’t just grow your career - you’ll help millions of others grow theirs. Come join our team where we have each other’s backs, champion our customers, hold ourselves accountable, and shape what’s next in talent acquisition.

About the Opportunity - Customer Account Manager
Manage a high-volume portfolio of digital customer accounts, driving revenue retention and identifying expansion opportunities
Own the end-to-end commercial relationship, including renewals, contract execution, and customer engagement strategy
Lead renewal cycles proactively, including early engagement for manual renewals and ensuring on-time execution across accounts
Drive predictable revenue through accurate pipeline management, forecasting, and CRM hygiene
Identify, prioritize, and execute expansion opportunities (e.g., upsells, license growth, pricing adjustments) within existing accounts
Strategically assess a large portfolio to focus on high-potential customers and growth opportunities
Monitor account health, identify churn risks, and partner cross-functionally to mitigate issues and protect revenue
Collaborate with Customer Success and internal stakeholders to support customer outcomes and long-term growth
Leverage Salesforce and automation tools to efficiently manage account activity, data accuracy, and customer engagement at scale
Meet quota targets across retention and expansion, contributing to overall revenue growth and customer lifecycle value

About the Team: The Customer Account Management team focuses on renewals, growth, and overall account performance. They partner closely with Customer Success, who supports product adoption and customer value. Together, the teams help customers succeed while driving business results.

Requirements

• Minimum of 2 years of experience in account management, customer success management, or sales; SaaS experience preferred
• Proven track record of meeting or exceeding quota in a revenue-focused role
• Demonstrated experience managing renewals and identifying growth opportunities within an existing customer base
• Experience working within high-volume or scaled account environments, with the ability to prioritize effectively
• Proficiency in CRM systems (Salesforce preferred) and comfort using data to inform decisions
• Strong commercial acumen and ability to navigate customer conversations with a consultative approach
• Excellent organizational and time management skills, with the ability to manage multiple priorities simultaneously
• Clear and effective communication skills, both written and verbal
• Collaborative mindset with the ability to work cross-functionally and influence without authority
• Self-starter mentality with a high degree of ownership, accountability, and problem-solving capability

Responsibilities

• Manage a high-volume portfolio of digital customer accounts, driving revenue retention and identifying expansion opportunities
• Own the end-to-end commercial relationship, including renewals, contract execution, and customer engagement strategy
• Lead renewal cycles proactively, including early engagement for manual renewals and ensuring on-time execution across accounts
• Drive predictable revenue through accurate pipeline management, forecasting, and CRM hygiene
• Identify, prioritize, and execute expansion opportunities (e.g., upsells, license growth, pricing adjustments) within existing accounts
• Strategically assess a large portfolio to focus on high-potential customers and growth opportunities
• Monitor account health, identify churn risks, and partner cross-functionally to mitigate issues and protect revenue
• Collaborate with Customer Success and internal stakeholders to support customer outcomes and long-term growth
• Leverage Salesforce and automation tools to efficiently manage account activity, data accuracy, and customer engagement at scale
• Meet quota targets across retention and expansion, contributing to overall revenue growth and customer lifecycle value

Benefits

• Flexible work scheduling
• Unlimited PTO
• Medical coverage
• Dental coverage
• Vision coverage
• Learning & development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees