Customer Account Manager
About The Position
Insight Xcite is seeking a Customer Account Manager to support mission-focused customer engagements within the Intelligence Community. This role involves managing customer relationships, coordinating operational and program support activities, and ensuring successful delivery across customer-facing initiatives. The ideal candidate is highly organized, customer-focused, and experienced working within fast-paced, high-security environments supporting government or Intelligence Community customers. Compensation is determined based on experience, technical expertise, certifications, mission requirements, and overall alignment with customer and contract needs.
Requirements
- Active TS/SCI with Full Scope Polygraph (FSP)
- Minimum 6 years of experience supporting government, operational, or customer-facing environments
- Experience working with Intelligence Community or government customers
- Strong organizational, communication, and interpersonal skills
- Experience coordinating across multiple teams and stakeholders
- Ability to manage competing priorities in fast-paced environments
- Strong problem-solving and analytical skills
Nice To Haves
- Experience supporting program management or operational coordination activities
- Experience supporting technical or engineering teams
- Experience preparing reports, briefings, or customer documentation
- Familiarity with Intelligence Community operational environments
- Strong written and verbal communication skills
- Experience with customer relationship or operational tracking tools
Responsibilities
- Support and maintain customer relationships across mission and operational environments
- Coordinate with internal teams and customer stakeholders to support program objectives
- Track customer priorities, requirements, and deliverables
- Assist with operational coordination, scheduling, and communication activities
- Support reporting, briefing, and documentation efforts
- Collaborate with technical and operational personnel to ensure successful customer support
- Identify and communicate customer needs, concerns, and opportunities
- Support business operations and mission delivery activities as needed
Benefits
- 100% employer-paid medical, dental, and vision coverage for employees
- Unlimited PTO
- Annual Flex Bonus earning opportunities
- Annual compensation and performance review process, including opportunities for salary increases
- 401(k) with immediate vesting and company contributions
- Flexible scheduling options
- Insight Essentials lifestyle and wellness benefit
- Company-supported pet insurance
- Employee referral bonus program
- Professional development and career growth support
- Opportunity to support impactful national security missions in a highly collaborative environment
- Additional employee programs and benefits available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
