Customer Account Manager

Whatever You Need Consulting (WYN Consultants)•Concord, NC

About The Position

WYN Consultants is seeking a highly motivated and relationship-driven Customer Account Manager to support business development, client engagement, and account growth across consulting, project services, workforce solutions, IT support, and operational service offerings. This role will focus heavily on developing and maintaining client relationships, identifying new business opportunities, coordinating customer needs internally, and helping drive operational growth across multiple service lines. The Customer Account Manager will serve as a bridge between customers, leadership, recruiting operations, and project delivery teams to ensure a high level of communication, execution, and customer satisfaction. The ideal candidate is proactive, organized, business-minded, and comfortable operating in a fast-paced environment where relationship management and execution matter equally.

Requirements

3+ years of experience in: Account Management, Business Development, Client Services, Consulting Coordination, Staffing, IT Services, or B2B Sales
Strong relationship-building and communication skills
Ability to manage multiple accounts and priorities simultaneously
Experience working in fast-paced service-based environments
Strong organizational, follow-up, and problem-solving abilities
Comfortable with client-facing communication and business development activities
Proficiency with CRM systems, Microsoft Office, LinkedIn, and business communication tools
Self-starter with strong execution and accountability

Nice To Haves

Consulting, IT services, staffing, or project-based services experience
Experience supporting technical, operational, or professional service accounts
Understanding of project coordination, workforce solutions, or client service delivery
Experience working with recruiting or consulting teams

Responsibilities

Develop and maintain strong relationships with new and existing clients
Identify opportunities for consulting services, project support, technical services, staffing solutions, and operational partnerships
Generate new business through networking, outreach, referrals, LinkedIn, client meetings, and strategic follow-up
Assist with proposals, client presentations, service discussions, and solution development
Build long-term client partnerships focused on retention, expansion, and service excellence
Represent WYN Consultants professionally in meetings, networking events, and customer interactions
Serve as a primary point of contact for assigned customer accounts
Maintain regular communication regarding project updates, staffing needs, operational support, and service performance
Manage customer concerns, escalations, and service-related issues with urgency and professionalism
Coordinate internally to ensure client deliverables and expectations are being met
Conduct routine client check-ins and relationship reviews
Maintain detailed account activity, communication notes, and pipeline updates
Coordinate closely with recruiting operations regarding open positions, hiring priorities, candidate feedback, and workforce planning
Work with leadership and delivery teams to align customer expectations with execution capabilities
Support onboarding coordination, scheduling, and customer communication when needed
Assist with process improvement initiatives and operational workflow organization
Help ensure smooth communication between customers, recruiting, project teams, and leadership
Monitor client trends, market opportunities, and industry needs
Help identify areas for service expansion and operational improvement
Support leadership with reporting, forecasting, customer insights, and growth initiatives
Maintain a strong understanding of WYN Consultants’ service offerings and value proposition