Customer Account Manager

kdc/one•Groveport, OH

17h

About The Position

KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to coast. KDC has its head office in Longueuil, Québec. In addition, KDC has 10 operating facilities located throughout North America. Altogether, the company employs nearly 4,800 talented and dedicated employees in North America. We are seeking a highly organized and customer-focused Customer Account Manager to serve as the primary point of contact for assigned customers. This role is critical to delivering an exceptional customer experience by ensuring clear communication, strong execution, and reliable delivery across all customer orders and initiatives. While the title suggests a sales-oriented role, this position is focused on operational excellence and customer partnership. The Customer Account Manager is responsible for understanding, influencing, and communicating order status, aligning internal teams, and driving customer growth through consistent, high-quality delivery.

Requirements

3–5+ years of experience in customer service, account management, or project coordination (manufacturing environment preferred)
Strong communication and relationship-building skills
Proven ability to manage multiple priorities in a fast-paced environment
Experience working cross-functionally to drive execution and results
Problem-solving mindset with the ability to navigate complex situations
Proficiency in Microsoft Office; experience with ERP systems (e.g., SAP) and project tools is a plus
Bachelor’s degree in Business, Operations, or related field preferred

Responsibilities

Serve as the main point of contact for customers, managing all communication related to orders, projects, and performance
Build strong, trust-based relationships through proactive communication and follow-through
Lead customer meetings, including order reviews, project updates, and issue resolution discussions
Ensure clear, accurate, and consistent messaging across all interactions
Oversee the lifecycle of customer orders and projects, including new product launches and ongoing initiatives
Develop and manage timelines, track progress, and ensure on-time delivery
Coordinate cross-functional teams to meet customer requirements and commitments
Maintain visibility into order status, risks, and key milestones
Collaborate with production, supply chain, quality, and engineering teams to execute customer needs
Proactively communicate order updates, risks, and delays to customers
Coordinate line trials, documentation, and required approvals
Ensure all supporting documentation is accurate and completed on time
Oversee customer-owned inventory, including tracking and reconciliation
Coordinate billing activities such as trials, miscellaneous charges, and inventory-related fees
Provide customers with clear insight into inventory, financial impacts, and operational considerations
Identify and remove barriers impacting delivery and customer satisfaction
Lead cross-functional efforts to resolve issues quickly and effectively
Balance customer expectations with operational capabilities
Drive continuous improvement to enhance service and execution