Customer Engineer - EPIC Center
About The Position
Applied Materials is seeking a Customer Engineer to work at its EPIC Center in Santa Clara, California. The role serves as a direct technical liaison to customers, supporting the installation, commissioning, maintenance, and upgrading of advanced semiconductor equipment. The engineer uses diagnostic techniques and digital analytics to troubleshoot technical issues involving mechanical, electrical, software, and process systems, and helps customers maximize equipment performance, productivity, and uptime. The position involves hands-on work with advanced semiconductor equipment in a fast-paced, customer-facing environment. The Customer Engineer collaborates with engineering, manufacturing, and customer teams to deliver solutions and technical guidance. Work may take place in a clean room and requires compliance with on-site safety and environmental requirements.
Requirements
- Completion of an associate degree, military technical training, field service experience, or trade certification.
- Four to seven years of work experience in the semiconductor industry or another equipment support industry.
- Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
- Strong knowledge of hand tools and their appropriate use, including digital multimeters.
- Effective written and verbal communication skills.
- Basic knowledge of Microsoft Excel, Word, and PowerPoint.
- Valid driver's license and ability to obtain a passport if travel is required.
- Ability to meet on-site requirements, including safety, environmental guidelines, and COVID-19 protocols.
- Ability to meet the stated physical requirements, including lifting up to 35 pounds and working in a clean room with appropriate personal protective equipment.
Responsibilities
- Install and commission advanced semiconductor equipment.
- Troubleshoot complex mechanical, electrical, software, and process issues using diagnostic techniques and digital analytics.
- Provide customer support and technical guidance, and communicate directly with customers.
- Perform preventative and corrective maintenance and upgrades on equipment systems.
- Work with electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
- Collaborate with engineering, manufacturing, and customer teams to develop and deliver solutions.
- Help customers maximize tool performance, productivity, and uptime.
Benefits
- Comprehensive benefits package
- Potential eligibility for a bonus program
- Potential eligibility for a stock award program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
